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Briefing and Early Engagement - HMRC Contact Centre as a Service - Early Engagement

This is a preview of contract notice: Briefing and Early Engagement - HMRC Contact Centre as a Service - Early Engagement that was published on December 17, 2024. To gain full access you will need to login or start your FREE trial.

Title: Briefing and Early Engagement - HMRC Contact Centre as a Service - Early Engagement

Description:
HMRC is continuing its early engagement activities for the development of a single Omni-Channel Contact Centre as a Service (CCaaS) solution to replace its current legacy services. This update marks the next step in the programme, providing additional det...

Published Date: December 17, 2024

Industry Sector: IT Equipment, Systems and Services